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Complaints procedure

We are committed to providing high-quality products and services to our customers.

We welcome your feedback and for you to let us know where improvements can be made. Orange Property holds award winning status for our feedback on Trustpilot, which demonstrates our dedication and commitment to contractors and clients. Please contact us, we will listen and where necessary, investigate further to put things right.

Step 1

Email us at info@orangeproperty.co.uk or call our helpline on 01273 054 854 and please give us as much detail as possible. We may be able to resolve this straight away for you, if not we will acknowledge your complaint or appeals within 48 hours. All formal complaints must be received in writing via email or letter. If by letter, please send your complaint to Orange Property, 13 St Georges Road, Brighton, BN2 1EB. 

Step 2

We will acknowledge your complaint within 48 hours. If you have not received an acknowledgement within the specified time period, please contact us and check we have received it. We will then check we have all the information we need and may ask you for further clarity. We will consult our records, the people involved and make a fair and impartial decision.

Step 3

We will endeavour to resolve your complaint or appeal within 20 working days and will provide you with information about what has been done. If we decide Orange Property improvements can be made, we will take action to resolve this.

 

Let Us Know Your Thoughts

We will acknowledge your complaint or appeal within 48 hours, and strive to resolve your complaint or appeal within 20 working days.

John Beasley 3

John Beasley MCIOB

Construction Director

In a career spanning over four decades, Orange Property’s award-winning, MCIOB Chartered Construction Manager John Beasley has managed Grade 1 and 2 listed heritage properties, ecclesiastical buildings, new build developments, bridges, hospitals, leisure parks and more. At 16, John began a plasterer’s apprenticeship at J. Cheesmur & Sons, adding City & Guilds brickwork qualifications soon after, and learning the niche arts of flintwork and fibrous plastering. At 22 he took complete control of his first build project, carrying out site management, contract management and estimating, extending his skill set to cover industrial and commercial refurbs, and infrastructure. A period at Allen & Joy - where his reputation bought in 90% of contracts - was followed by 8 years at Rylands, heading large industrial estate and commercial projects. 2008 saw John set up Beasley Construction, covering domestic, ecclesiastical, commercial and industrial sites. Yet success to the tune of a £4million turnover took him away from what he loved most - the building site. In 2015 John handed the keys to the business to his son Luke and joined Valley Builders, where his work earned accolades including four Sussex Heritage Trust Awards and a Civic Trust Award, and then to Godfrey Martin Limited, who entrusted him to oversee works on London’s iconic Nell Gwynn House, Sloane Avenue. Fast forward to 2023 and John completed the CIOB Chartered Membership Programme and his Professional Review, gaining the coveted MCIOB status. It was here Orange Property Group’s MD Tom Lever reached out, asking John to help him scale the exponentially growing company to the next level according to Orange Property’s core values of care, quality, and professionalism. Together, John and Tom are now committed to growing an award-winning, uncompromising, standard-setting legacy, building something beautiful that will stand the test of time.

Tom Lever 3

Dr Tom Lever

Founder & Managing Director

Orange Property Group MD Tom Lever is a man on a mission, to change the worlds of construction and property for the better. A natural entrepreneur, Tom has been in the world of business since the age of 12, managing events and running teams by 15 and at 18, successfully selling a company. Across his late teens and 20s, his life reads like a film script: a humbling trip to hospitals in Kerala; funding his way through med school; recovering from an auto-immune condition; setting up To-Jo, a successful experiential marketing company for the automobile industry; surviving a car crash (over a cliff) that broke almost every bone in his body; enduring three years of physical therapy and reconstructive surgeries on his pelvis, legs, spine, even his eyes; selling To-Jo; and finally, after 10 years, emerging from med school with his GP qualifications. Using funds from the sale of To-Jo Tom moved into property development and was swiftly disappointed with the attitudes he found there. Deciding he could - and would - do better, he established Orange Property Group with a clear focus on Care, both for clients and for staff. His reputation quickly grew. Architects, landlords, letting agents, property maintenance companies and private and commercial customers were drawn to the high standards of respect and integrity he and his team set. Orange Property is now one of the most successful, sought-after property companies in the South East, generating consistent year-on-year growth. Tom has completed dozens of development projects in the commercial, industrial and residential sectors, his highly skilled workforce including award-winning MCIOB chartered builders allowing them to work on heritage, listed buildings as well as new build sites. With a Property Services division on call 24/7 for new and repeat clients, including his own properties, Tom quite literally puts his money where his mouth is. In an industry where staff retention is low and the suicide rate is highest, Tom’s workforce receive free counselling, private GP appointments, physio, training and development. Tom works closely with charities Sussex Nightstop and the Construction Youth Trust. The majority of his staff donate money to charity, which he matches pound for pound. And on top of all this, Tom still finds time in his week for his GP work, with a keen interest in helping those with chronic pain access healthier lifestyles and wellness models for a much better quality of life. Whatever he does, wherever he turns his attention, one thing is clear: Care is very much at the heart.