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Privacy Policy

Privacy notice

Registered name: Orange Property Group Ltd

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Post: Orange Property Group Ltd, 13 St. Georges Road, BRIGHTON, BN2 1EB, GB

Telephone: 01273 054 854

Email: info@orangeproperty.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Health and safety information
  • Account information

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details
  • Addresses
  • Payment details (including card or bank information for transfers and direct debits)
  • Purchase history
  • Account information, including registration details
  • Information used for security purposes
  • Marketing preferences

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details
  • Addresses
  • Marketing preferences
  • Location data
  • Recorded images, such as photos or videos
  • Call recordings
  • Purchase or viewing history
  • IP addresses
  • Website and app user journey information
  • Information relating to sponsorship
  • Records of consent, where appropriate

We collect or use the following information for research or archiving purposes:

  • Names and contact details
  • Addresses
  • Location data
  • Recorded images, such as photos or videos
  • Purchase or viewing history

We collect or use the following information to comply with legal requirements:

  • Name
  • Contact information
  • Identification documents
  • Financial transaction information
  • Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
  • Health and safety information

We collect or use the following information for recruitment purposes:

  • Contact details (eg name, address, telephone number or personal email address)
  • Date of birth
  • National Insurance number
  • Copies of passports or other photo ID
  • Employment history (eg job application, employment references or secondary employment)
  • Education history (eg qualifications)
  • Right to work information
  • Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
  • Security clearance details (eg basic checks and higher security clearance)

We also collect or use the following information for recruitment purposes:

  • Racial or ethnic origin
  • Trade union membership
  • Health information

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • Address
  • Account information
  • Purchase or service history
  • Call recordings
  • Witness statements and contact details
  • Relevant information from previous investigations
  • Customer or client accounts and records
  • Financial transaction information
  • Information relating to health and safety
  • Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for research or archiving purposes are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for legal requirements are:

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for recruitment purposes are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

  • Directly from you
  • CCTV footage or other recordings
  • Insurance companies
  • Schools, colleges, universities or other education organisations
  • Councils and other public sector organisations
  • Publicly available sources
  • Previous employers
  • Market research organisations
  • Credit reference agencies
  • Suppliers and service providers
  • Third parties:
  • Agencies and companies who instruct us to perform work on their behalf

 

How long we keep information

Data Retention Schedule

Purpose

Type of Data

Retention Period

Reason for Retention

Provision of Services and Goods

Names, contact details, addresses, health and safety information, account information

Duration of the contract + 6 years

Required for contractual obligations and potential legal claims (limitation period).

Customer Accounts and Guarantees

Names, contact details, addresses, payment details, purchase history, account information, marketing preferences

Duration of the account + 6 years

Retained for warranty/guarantee claims and regulatory compliance.

Marketing and Service Updates

Names, contact details, marketing preferences, location data, purchase/viewing history, IP addresses

Duration of consent or until consent is withdrawn

Consent-based; retained until the individual opts out.

Research and Archiving

Names, contact details, addresses, location data, purchase history

5 years or as long as required for research purposes

Retained for business improvement, provided consent remains valid.

Legal Requirements

Names, contact details, ID documents, financial transactions, criminal offence data, health and safety information

Minimum of 6 years after the data is no longer actively used

Legal obligation (e.g., tax laws, safety compliance).

Recruitment

Contact details, DOB, NI number, ID copies, employment/education history, right to work, health/racial data

1 year for unsuccessful candidates; duration of employment + 6 years for employees

Retained to support hiring decisions, legal compliance, and reference checks.

Queries, Complaints, and Claims

Names, contact details, account information, purchase history, call recordings, witness statements, health records

Duration of the claim or complaint resolution + 6 years

To handle disputes and comply with limitation periods for claims.

Website and App Usage

IP addresses, user journey information

1 year

Retained for performance monitoring and troubleshooting.

CCTV/Recorded Images

Recorded images, call recordings

30 days (CCTV); 6 months (call recordings)

Retained for security, fraud detection, and customer service improvements.

Key Notes

  1. Legal Retention Standards: Retention periods reflect UK legal and industry standards, such as the Limitation Act 1980 (6-year standard for most claims).
  2. Retention of Consent Records: Retain proof of consent as long as personal data is used for the relevant purpose.
  3. Data Minimization: Ensure data is anonymized or deleted as soon as the retention period expires unless it must be retained for legal or archiving purposes.
  4. Periodic Review: Implement annual reviews to delete or anonymize data beyond the retention periods.

This retention schedule ensures compliance with data protection regulations while balancing operational and legal requirements.

Who we share information with

Others we share personal information with

  • Relevant regulatory authorities
  • External auditors or inspectors
  • Warranty and guarantee providers
  • Professional consultants
  • Organisations we’re legally obliged to share personal information with
  • Publicly on our website, social media or other marketing and information media
  • Previous employers

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

19 November 2024

John Beasley 3

John Beasley MCIOB

Construction Director

In a career spanning over four decades, Orange Property’s award-winning, MCIOB Chartered Construction Manager John Beasley has managed Grade 1 and 2 listed heritage properties, ecclesiastical buildings, new build developments, bridges, hospitals, leisure parks and more. At 16, John began a plasterer’s apprenticeship at J. Cheesmur & Sons, adding City & Guilds brickwork qualifications soon after, and learning the niche arts of flintwork and fibrous plastering. At 22 he took complete control of his first build project, carrying out site management, contract management and estimating, extending his skill set to cover industrial and commercial refurbs, and infrastructure. A period at Allen & Joy - where his reputation bought in 90% of contracts - was followed by 8 years at Rylands, heading large industrial estate and commercial projects. 2008 saw John set up Beasley Construction, covering domestic, ecclesiastical, commercial and industrial sites. Yet success to the tune of a £4million turnover took him away from what he loved most - the building site. In 2015 John handed the keys to the business to his son Luke and joined Valley Builders, where his work earned accolades including four Sussex Heritage Trust Awards and a Civic Trust Award, and then to Godfrey Martin Limited, who entrusted him to oversee works on London’s iconic Nell Gwynn House, Sloane Avenue. Fast forward to 2023 and John completed the CIOB Chartered Membership Programme and his Professional Review, gaining the coveted MCIOB status. It was here Orange Property Group’s MD Tom Lever reached out, asking John to help him scale the exponentially growing company to the next level according to Orange Property’s core values of care, quality, and professionalism. Together, John and Tom are now committed to growing an award-winning, uncompromising, standard-setting legacy, building something beautiful that will stand the test of time.

Tom Lever 3

Dr Tom Lever

Founder & Managing Director

Orange Property Group MD Tom Lever is a man on a mission, to change the worlds of construction and property for the better. A natural entrepreneur, Tom has been in the world of business since the age of 12, managing events and running teams by 15 and at 18, successfully selling a company. Across his late teens and 20s, his life reads like a film script: a humbling trip to hospitals in Kerala; funding his way through med school; recovering from an auto-immune condition; setting up To-Jo, a successful experiential marketing company for the automobile industry; surviving a car crash (over a cliff) that broke almost every bone in his body; enduring three years of physical therapy and reconstructive surgeries on his pelvis, legs, spine, even his eyes; selling To-Jo; and finally, after 10 years, emerging from med school with his GP qualifications. Using funds from the sale of To-Jo Tom moved into property development and was swiftly disappointed with the attitudes he found there. Deciding he could - and would - do better, he established Orange Property Group with a clear focus on Care, both for clients and for staff. His reputation quickly grew. Architects, landlords, letting agents, property maintenance companies and private and commercial customers were drawn to the high standards of respect and integrity he and his team set. Orange Property is now one of the most successful, sought-after property companies in the South East, generating consistent year-on-year growth. Tom has completed dozens of development projects in the commercial, industrial and residential sectors, his highly skilled workforce including award-winning MCIOB chartered builders allowing them to work on heritage, listed buildings as well as new build sites. With a Property Services division on call 24/7 for new and repeat clients, including his own properties, Tom quite literally puts his money where his mouth is. In an industry where staff retention is low and the suicide rate is highest, Tom’s workforce receive free counselling, private GP appointments, physio, training and development. Tom works closely with charities Sussex Nightstop and the Construction Youth Trust. The majority of his staff donate money to charity, which he matches pound for pound. And on top of all this, Tom still finds time in his week for his GP work, with a keen interest in helping those with chronic pain access healthier lifestyles and wellness models for a much better quality of life. Whatever he does, wherever he turns his attention, one thing is clear: Care is very much at the heart.